by Steve Adubato, PhD
I was talking to a client the other day who heads up a major law firm. For years, the firm has been successful not just recruiting, but retaining, clients and customers. Their fees are relatively high, but the service they offer is first rate.
by Steve Adubato, PhD
Sometimes, certain messages are very difficult to communicate. Particular situations make us uncomfortable when we have to get our message across to someone who is suffering or in pain.
Hallmark, one of the most respected brands in the business world, has decided to take that pressure off us by developing a series of cards that allow their professional writers to communicate just the right words, regardless of the situation. Diagnosed with cancer? Don’t worry, Hallmark has a card. Your friend had a miscarriage? Hallmark can get the job done. Eating disorder? The Hallmark designers have just the right words.
by Steve Adubato, PhD
Often great communication comes down to asking great questions. In her book; “Change Your Questions, Change Your Life,” Dr. Marilee Adams identifies what she calls “worried questions” such as, “Does he like and approve of me?” Or, “What did I do wrong?”
by Steve Adubato, PhD
When it comes to communication, humor isn’t always funny in the world of business. We saw this recently when President Barack Obama, in trying to sell his economic plan on the Tonight Show with Jay Leno, said in reference to his bowling a 129; “It was like Special Olympics, or something.”
by Steve Adubato, PhD
Communication and information are funny things. Many times we say we need more of them, but we actually need less. When we get a memo, e-mail or some sort of business communication, often we can’t figure out what is important and what’s not; what the sender wants highlighted or prioritized and what can wait.
by Steve Adubato, PhD
As leaders, we have all had to let employees go. Unfortunately, in these difficult and challenging times, that happens more than any of us would like. However, regardless of what the stock market is doing, we sometimes have to fire people when their performance is sub par.
by Steve Adubato, PhD
More and more people are using e-mail to communicate in the world of business and the results—as we all know—are not all good. Too many professionals are relying upon e-mail to communicate sensitive, complex and potentially controversial messages. Instead of walking down the hall and having a face to face meeting, some people would rather send an e-mail so they don’t have to look someone in the eye and say what they really know has to be said.