By Steve Adubato, PhD
“Bailout.” It’s a word that communicates an awful lot. I file this column mid-week as the so-called “bailout” legislation hangs in the balance. Clearly, many of the problems and obstacles associated with selling this massive plan involve politics and ideology. Yet, much of this debate comes down to a question of communication and messaging. Like most challenges in life, how we communicate often dictates or greatly influences the outcome. So much of how we see the world and relate to others in business is a product of how we communicate or how our communication is perceived by others.
By Steve Adubato, PhD
With the financial markets in major meltdown and nervous investors anxiously watching their portfolios dwindle on a daily basis, communication is a huge part of this complex and scary equation. The way people who manage your money communicate is more important than ever. We want straight answers. We want them calming our fears but at the same time being candid. We don’t want them to panic, which only makes us panic more.
By Steve Adubato, PhD
In the world of traditional sales coaching and training there is an old adage that we should “always be closing.” Those who advocate this so-called “ABC” philosophy believe that if you are not closing, you are not doing your job. However, this narrow and sometimes dangerous approach to sales misses the mark on many levels. Nobody likes the hard sell, which is why those who believe in this “always be closing” philosophy are so irritating.
By Steve Adubato, PhD
BlackBerrys are everywhere. You are not seen as a serious professional unless you have one and I am embarrassed to admit that I recently got one after resisting it for the longest time. But now that I have a BlackBerry, I’m beginning to learn that while it is a tremendous communication tool, like most new technology, getting it right is a lot harder than just getting it.
Let’s consider some of the pros and cons of BlackBerrys in the world of communication.
By Steve Adubato, PhD
Last week, I criticized a moderator who didn’t understand his role in facilitating a panel discussion, but instead committed a major communication faux pa by talking too much and listening too little.
By Steve Adubato, PhD
Recently, I was in the audience for a panel discussion on the economy and its impact on small business. The moderator was the author of several books on economics in business and the two panelists were prominent leaders in related fields.
By Steve Adubato, PhD
Losing it. Blowing your cool. Acting like a jerk in public. Overreacting. Pouting, complaining, yelling…you get the picture. We’ve all been there. And often, we wish we could rewind the tape and play that scene over again. But that’s impossible.