by Steve Adubato, PhD
When it comes to effective communication, one of the most important issues to consider is how RELEVANT your content is. What does the information you are communicating mean to the person receiving it? Does it matter to them? Does it impact their lives in any meaningful way? Can they use it? Or, is it simply information for information’s sake?
by Steve Adubato, PhD
I was talking to a vice president of an insurance company the other day who was looking forward to having a long awaited meeting with the new CEO of his organization. He was so excited and nervous before the meeting. As the day got closer, he continued to build a list of “things I want to talk to the new boss about”. Unfortunately, on the morning of the meeting the new boss’s secretary called and said, “John, I know you were scheduled to sit with Bill for an hour, but unfortunately his schedule is really tight and we can only fit you in for 30 minutes.”
by Steve Adubato, PhD
Great teamwork. Everyone talks about it. We all aspire to it. A team that is cohesive works well together, shares valuable information and has individual members who sacrifice for the greater good of the team. It sounds great in theory, but in practice, it is extremely difficult, particularly in challenging economic times, to have team members communicate in an open, honest and collegial fashion. Consider the following scenario which is all too common in the world of business.
by Steve Adubato, PhD
Have you been talking to yourself recently? Of course you have. In fact, intrapersonal communication is extremely common. We all do it, sometimes out loud or silently, but the fact remains that virtually all of us have an ongoing dialogue with ourselves whether we realize it or not.
by Steve Adubato, PhD
How we respond to angry criticism and ridicule is an important and valuable communication tool. Most of us have been in a public situation where people have taken shots at us either in person, or increasingly, online. It can be in a town hall meeting on health care where a member of Congress is not only questioned and challenged, but is screamed at by an irate and angry tax payer.
by Steve Adubato, PhD
Last week, I wrote about a miscommunication incident at my local Starbucks over a cup of coffee.
But whether its ordering coffee or a nationally publicized and highly controversial incident involving Harvard professor Henry Louis Gates and the Cambridge police department, much of it comes down to communication or miscommunication.
by Steve Adubato, PhD
Consider this very typical communication scenario. I walked into the local Starbucks recently and the barista behind the counter greets me by saying; “Good morning, Steve. Are you having your usual today?” I gladly responded, “Yes.”