by Steve Adubato, PhD
Questions, if strategically used, can be a powerful communication tool in a variety of business settings including negotiations, conflict resolution, sales presentations, and meetings with difficult employees.
by Steve Adubato, PhD
The Rutgers fiasco continues to provide crisis communication lessons. The disclosure that newly named RU men’s basketball coach Eddie Jordan was not actually a Rutgers graduate was embarrassing enough, but it pales in comparison to the Julie Hermann debacle.
by Steve Adubato, PhD
Consider the words of Henry David Thoreau; “Could a greater miracle take place than for us to look through each other’s eyes for an instant?” These are the words that begin a powerful and profound must-see video on YouTube that has been posted by the folks at the Cleveland Clinic simply entitled, “Empathy: The Human Connection to Patient Care”.
by Steve Adubato, PhD
Sometimes people play games with words. I call it “the communication game”. Often the game doesn’t matter very much, but sometimes the stakes can be very high. Do you remember when former President Bill Clinton argued the definition of the word “is” and boldly said on camera, “I did not have sexual relations with that woman, Miss Lewinsky”? Corporate executives often play the communication game when trying to avoid responsibility.
by Steve Adubato, PhD
As a Rutgers grad and as someone who has taught many communication courses there, I am embarrassed and appalled at the way the Rutgers University leadership team has mishandled the Mike Rice video “fiasco.” This has become the newest case study for how NOT to handle a crisis.
by Steve Adubato, PhD
I recently interviewed Christine Quinn, the New York City Council speaker who is looking to become the first female mayor of New York City. Quinn is outspoken, bold and isn’t afraid to use profane language when peeved.
by Steve Adubato, PhD
It has often been said that a picture is worth a thousand words. But it really depends upon how good the picture is at describing what you are trying to communicate.