by Steve Adubato, PhD
Jane is a manager in a manufacturing firm who very much wants to be liked. She’s like most of us. We want to be popular. We don’t want to ruffle any feathers. We want to make sure that everyone is comfortable.
by Steve Adubato, PhD
A perfect game in baseball is sort of like perfect communication. It’s pretty rare and extremely hard to accomplish. Ironically, there have been a couple of perfect games in baseball this year, which is an anomaly, but don’t get used to it. For like the game of communication, mistakes and errors are a lot more common and have to be corrected if we are to ever get on the same page in the world of business and in our personal lives.
by Steve Adubato, PhD
Sometimes miscommunication can cost a lot of money—in this case, $200 million to the New Jersey state budget. This past week, the Star-Ledger ran a front page story about a “$200 million bombshell”, which involved a state legislative staffer uncovering the fact that New Jersey “budget crunchers” had somehow missed a New York state tax regulation involving New Jersey citizens working across the river.
by Steve Adubato, PhD
Recently, the television production company that I’ve run for the past two decades conducted interviews for an open producer’s position. We received dozens of resumes and interviewed numerous people. The experience reminded me and my colleagues of the many communication faux pas and idiosyncrasies people bring with them, which adversely impact their ability to find gainful employment. I call it “communication baggage”.
by Steve Adubato, PhD
When will corporate executives learn that the blame game is a terrible communication strategy? It never works. It’s a bust. Even if you have a legitimate point to make or can partially back up your claim that someone else is at fault when things go wrong, there is always enough “blame to go around.”
by Steve Adubato, PhD
Sometimes it’s not what you say that matters in a crisis, but rather the context in which your comments are received. Consider the case of BP, British Petroleum, the company responsible for what could very well become the largest uncontrolled oil disaster in American history that is currently devastating the Gulf of Mexico.
by Steve Adubato, PhD
When will the folks on Wall Street understand that how they communicate in public has everything to do with their reputation? The most recent and glaring example of Wall Streeters bumbling their public communication involves Goldman Sachs’ CEO Lloyd Blankfein and his colleagues.