by Steve Adubato, PhD
Interrupting. We do it all the time. Many of my clients are working on their listening skills and they are trying to stop interrupting so much in conversations, in meetings, or when communicating in other circumstances.
by Steve Adubato, PhD
I’m not a big Mets fan. In fact, I love the Yankees. But as readers of this column know, I often use sports related cases to highlight important communication and leadership topics.
by Steve Adubato, PhD
Attitude is just about everything. It affects our mood, our performance, and in many ways, our communication.
by Steve Adubato, PhD
Sometimes, excellent communication comes down to simply doing the right thing. A few weeks ago, I wrote about Johnson & Johnson’s CEO William Weldon making a public announcement before an annual shareholders meeting and saying that he was accepting accountability and responsibility after a wave of product recalls.
by Steve Adubato, PhD
Actor Steve Carell has left “The Office” after many years starring as the often-inept manager/communicator on the NBC hit series. In this role, Carell played Michael Scott, who often said the wrong thing, at the wrong time, and to the wrong person. (And usually for the wrong reasons.) Simply put, Michael Scott was a terrible communicator. Yet, interestingly, there was one scene from an episode many years ago that proved one of the most powerful communication and sales lessons I’ve ever seen.
by Steve Adubato, PhD
“Very honestly, it’s understandable that people are upset…I’d be untruthful if I said I wasn’t upset.”
by Steve Adubato, PhD
As professionals, all of us are involved in meetings, seminars, workshops, corporate retreats and events. Very often, in these situations, we spend our time gathering information and data and putting reams of it together. We cram as much information as we can and confuse quantity with quality. I see it all the time and often ask the conveners of such events a question like this; “What is the primary message you want to get across?” Or, I’ll follow up with; “What’s the taka away?”, meaning, what do you want the participants to do when they leave?