By Steve Adubato, Ph.D.
When it comes to building business relationships, there are some specific communication steps that any professional can take to build his or her reputation and brand in the marketplace.
Consider the following tips and tools:
--View a client or customer complaint as an opportunity to solve a problem and meet a challenge. No one wants to hear about client problems, however, it is how you CHOOSE to deal with them that matters most
--The next time you are tempted to send a quick e-mail regarding a client’s request or concern, consider a different communication approach. Pick up the phone. In fact, you can send an e-mail to let them know that you got their message and will be following up over the phone.
--Work to understand someone in your business sphere’s point of view, instead of simply arguing yours. One of the keys to effective communication, relationship building and branding is being more empathetic. Before you start to argue your point, ask yourself this question; “If I were in his or her position, how might I see the situation
--Be honest, but don’t be mean spirited. Sometimes communicating “bad news” in a candid and up front fashion can have a positive and lasting effect on a business relationship. That doesn’t mean the receiver of this information is going to immediately appreciate or like you for it, but your goal is to have them respect you for caring enough to not simply tell them what they want to hear.
--When something positive or good happens to a client or customer, let them know you are happy for them. Send an e-mail. Write a note. Pick up the phone. Communicate clearly that you acknowledge that something good has happened in their business world and make sure you don’t ask for any additional business in the process.