The Star-Ledger Archives Use the links below to browse articles by year or by category: Year 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2003, 2002, 2001 Category Presentation Skills & Public Speaking Customer Service and Sales The Presidential Connection Meetings Media Team Building and Leadership Communication Reader Feedback

Customer Service: No Detail Too Small - 3/8/2011

Show Customers They Matter - 9/11/2007

Extraordinary Customer Service Requires Great Discipline - 5/8/2006

Selling: Not A Dirty Word - 11/27/2005

"Hugging" Your Customers Pays Big Dividends - 9/16/2003

Is the Customer Always Right? - 10/23/2002

Communicating About Customer Service - 8/20/2002

Good Customer Service has not Become Extinct - 7/8/2002

A Lesson in Customer Service - 6/5/2002

Guerrilla Marketing: 101 - 8/8/2001

Golden Rule Holds True in Sales -